Collaboration Communications Systems Engineer (MS-721) Curriculum
- Plan and design Teams meeting policies and settings
- Plan for PSTN audio conferencing
- Plan for Teams meetings, webinars, and town halls
- Recommend when to use Teams Premium
- Recommend when to use Microsoft Copilot for Microsoft 365 in Teams
- Recommend meeting types based on business requirements, including virtual appointments, webinars, town halls, and meetings
- Recommend methods for assigning policies
- Plan and design Teams policy packages
- Identify licensing requirements to enable Teams Phone for users, shared devices, and Teams resource accounts
- Identify PSTN connectivity requirements
- Recommend when to use Teams Phone Mobile
- Plan for Operator Connect
- Recommend an appropriate billing method for communications consumption
- Plan for Shared Calling
- Plan usage scenarios for service and user phone numbers
- Plan for porting and/or acquiring phone numbers
- Recommend devices for Teams Phone
- Plan for and recommend analog devices, Session Initiation Protocol (SIP) handsets, and SIP devices
- Recommend when to use Survivable Branch Appliances (SBAs)
- Plan and design Direct Routing call flows
- Recommend a Session Border Controller (SBC) solution based on PSTN connectivity
- Identify an appropriate compliance recording solution
- Identify an appropriate certified contact center solution
- Recommend a room configuration based on the meeting space
- Recommend a room configuration based on customer and business requirements
- Choose between Teams Rooms Basic and Teams Rooms Pro
- Recommend a Teams Rooms device platform, including Windows and Android
- Recommend Teams-certified devices
- Recommend Teams Rooms certified components
- Recommend when to use Cloud Video Interop (CVI)
- Recommend when to use Direct Guest Join
- Recommend an update strategy for Teams Meeting Room devices
- Recommend an update strategy for Teams Meeting Room devices
- Identify the enrollment requirements for Microsoft Intune
- Plan for advanced features on shared devices
- Perform a network analysis by using the Microsoft Teams Network Assessment Tool
- Determine network readiness for Teams
- Recommend when to use Enterprise Content Delivery Network (eCDN)
- Specify the network configuration for certified devices
- Determine network requirements by using the Network planner for Teams
- Specify the optimal network architecture for Teams
- Specify Teams Quality of Service (QoS) requirements and policies
- Configure Teams for QoS
- Configure Media Bit Rate (MBR)
- Create and assign a network roaming policy
- Configure the network topology
- Configure tenant data upload for the Microsoft Call Quality Dashboard
- Configure reporting labels for Call Analytics
- Create and manage meeting policies, including policy packages and group policy assignment
- Configure meeting settings
- Configure avatars for Teams meetings
- Configure Microsoft Mesh meetings in Microsoft Teams
- Configure and manage meeting features, including meeting apps, polls and forms, Q&A, breakout rooms, and Teams Premium features
- Create and manage Teams meeting templates and meeting template policies
- Configure controlled content meeting policies
- Configure Cloud Video Interop policies
- Configure meeting recording and transcription to support Copilot for Microsoft 365
- Configure virtual appointments, including advanced features
- Configure audio conferencing for Teams
- Configure a default audio conferencing bridge
- Configure an audio conference bridge number
- Configure a toll-free conference bridge number
- Assign a specific audio conferencing number to a user
- Configure toll-free audio conferencing
- Configure the audio conferencing numbers included in meeting invitations
- Configure webinar roles and presenter and attendee experience
- Manage access to scheduling Teams webinars
- Configure policies for Teams webinars
- Configure in-org vs public webinars
- Configure advanced webinar features
- Configure attendee interaction for webinars
- Configure and manage Teams Town halls
- Configure a Microsoft eCDN for Town halls
- Configure advanced Town hall features
- Configure Town halls with Teams, Viva Engage, and Microsoft Stream
- Configure dial plans
- Configure calling policies
- Configure call park policies
- Configure caller ID policies
- Configure IP Phone policies
- Configure mobility policies
- Configure voicemail policies
- Configure call hold policies
- Configure outbound call restrictions
- Configure inbound call blocking
- Configure routing of unassigned numbers
- Configure compliance recording policies
- Design call flows for auto attendants and call queues
- Configure Teams Phone resource accounts
- Assign licenses to resource accounts
- Assign phone numbers to resource accounts, including toll-free phone numbers
- Assign a resource account to an auto attendant or call queue
- Choose an appropriate call queue routing method
- Configure holidays for auto attendants and call queues
- Configure custom Music on Hold (MoH)
- Assign a dynamic caller ID policy for call queues
- Configure voice applications policies for auto attendants and call queues
- Design a solution for dynamic emergency calling
- Configure emergency calling locations
- Configure emergency call routing policies
- Configure emergency calling policies
- Configure networks and locations (Location Information Service (LIS))
- Validate emergency address and emergency calling from Teams clients
- Troubleshoot dynamic emergency address
- Assign a Teams Phone Standard license
- Assign a Teams Calling Plan
- Assign user dial plans
- Assign phone numbers to users by using the Microsoft Teams admin center
- Assign phone number in bulk by using PowerShell
- Assign a verified emergency address location
- Assign a calling policy to a user
- Assign a Shared Calling policy to a user
- Assign a private line to a user
- Assign a voice routing policy to a Direct Routing user
- Configure voicemail
- Configure group call pickup
- Configure Call Forwarding
- Configure Simultaneous Ring
- Configure call delegation
- Configure audio conferencing for a user
- Assign a Dial-out from meetings policy for a user
- Assign a call hold policy
- Configure Shared Calling
- Configure connectivity for Teams Phone to a SBC
- Create and configure a PSTN gateway
- Create PSTN usage records
- Create and configure voice routes
- Create and configure voice routing policies
- Validate Direct Routing SBC connectivity
- Troubleshoot Direct Routing by using the Teams admin center
- Design and configure Location-Based Routing (LBR)
- Design and configure Local Media Optimization (LMO)
- Configure trunk translation rules
- Configure on-network conferencing for Direct Routing
- Configure SBA policies
- Manage emergency call routing policies for Direct Routing
- Configure device settings
- Configure local network settings
- Configure device updates
- Recommend Conditional Access Policy MFA exceptions for Resource accounts
- Configure meeting room settings by using the Microsoft Teams admin center or the local Teams application settings
- Manage Teams Rooms from the Microsoft Teams Rooms Pro Management portal
- Specify Intune configuration requirements for Teams devices
- Deploy common area phones, user phones, conference phones
- Create and manage Teams device tags
- Configure SIP Gateway and provision SIP devices
- Manage and monitor shared space rooms that include bring-your-own devices
- Monitor Teams device health
- Troubleshoot authentication issues
- Troubleshoot update issues
- Troubleshoot remote provisioning issues
- Troubleshoot Bluetooth beaconing
- Configure IP phone policies
- Create and configure device configuration profiles for Android based devices
- Enable hotline for shared space devices
- Deploy Android devices remotely
- Configure custom displays for Teams Rooms on Android and Teams panels
- Specify domain group policy exclusions for Teams Rooms on Windows
- Configure custom displays for Teams Rooms on Windows
- Customize meeting room settings by using XML files on Windows
- Configure settings for peripherals for Teams Room on Windows
- Configure HDMI ingest and options
- Configure a content camera
- Configure Teams casting
- Configure proximity join
- Configure room remote
- Configure Direct Guest Join
- Configure hot desking on Teams shared devices
- Configure AI-enabled voice and video capabilities for shared space device